Information Technology Consultant

I am in the process of starting a consulting business for Information Technology. I am located in South Florida and will drive between Palm Beach, Broward, and Miami-Dade Counties for clients. Following are my credentials with some information on what I am able to perform. This is not a complete listing of my experiences.

Mark S. Butler
markbutler99@yahoo.com

Network/Systems Administrator

Objective
Motivated Network Administrator with 7 years of experience. Excellent troubleshooting and customer service skills. Team and Goal oriented. Extensive knowledge of Hardware, Software and Helpdesk Support.

§ HTML § CL § Novell Netware § Active Directory
§ Hardware Configurations
§ MS Windows 9x, NT, 2000, Advanced Server, XP, 2003, Vista
§ MS Office Pro v. 97, 2000, XP, 2003, 2007
§ General Hardware Installs
§ DreamWeaver § Networking Hubs § Cabling
§ Training § Public Speaking § Presentations
§ TCP/IP § Interpersonal § Networking
§ Problem Solving § Ghost § Drive Image
§ Lotus Notes § Technical Support § Communications
§ Exchange Server § Time/Deadline Management
§ Website Design/Implementation § Software Configurations
 General Upgrades § DNS § Blackberry Enterprise Server § DHCP § Mac OS X

Certifications
CompTIA A+ Certified Professional September 6, 2006
CompTIA Network+ Certified Professional October 26, 2006
CompTIA Security+ Certified Professional February 6, 2007
Microsoft Certified Professional April 1, 2008

Education
Pennsylvania College of Technology – Penn State
Williamsport, PA 1999-2004
Bachelor of Science Computer Information Technology – Data-Communications and Networking

Employment
Service Technician Office To Go 06/08 – Present Coral Springs, FL
Assist customers over the phone with Cable Modem troubleshooting and connectivity issues using Windows XP, Vista, and Mac OS X. Assisting customers connect to the Internet with router configurations and wireless transmissions.

Consultant Freelance Consultant 09/02 – Present York, PA
Assisting clients with such PC Problems as Hardware/Software Troubleshooting, Help Desk Support, Hardware/Software Upgrades to New and Used Systems, PC File Recovery, One-on-One Software Instruction, Web Design and Implementation, DSL/Cable Modem Installations and Configurations, Completed how-to videos for website usage on micronesia yap pohnpei flight at yupyap.com

Computer Specialist TeamLogicIT 03/08 – 06/08 Hollywood, FL
Service company clients with PC issues such as spam filters, network and server administration, and desktop support. Some issues seen were spam filters blocking valid emails on servers and the backup program failing. Also replaced server fans and configured permissions on the server for necessary use. Some of the desktop issues were corrupt boot sector, damaged hard drive, PC upgrades, system tune-ups, general hardware troubleshooting and replacements, and ISP changeover to a T-1 line.

Technology Support Specialist Extreme Holdings, INC 08/06 – 11/07 York, PA
Assisting the Director of Information Technology with various requests and projects such as supporting internal PC questions, troubleshooting, re-installing Operating Systems, Troubleshooting issues with users over the phone, Assisting with Server Upgrades, Technical Writing, and developing a Disaster Recovery Plan. Also plan and document for upcoming software releases such as Windows Vista and Office 2007.

Desktop Support Specialist Wolf & Company, P.C. 01/06 – 05/06 Boston, MA
Helping internal employees with Hardware/Software Troubleshooting, Level I Help Desk Support, PC Support via Telephone Communications, One-on-One Personal Support, PC Upgrades using Ghost Imaging, File Corruption Recovery, Maintain PC Vendor Relations

IT Manager Innovative Products 07/05 – 11/05 York, PA
The main function of this position was to provide the company with a brand new website from scratch. This included detailed graphics scanning, new domain name registration, and new email configurations and administrations. Also, I was in charge of helpdesk support and hardware/software troubleshooting, as well as detailed technical writing to educate the employees on computer usage.

Co/Op Auditor, Info. Tech. Asher & Co., Ltd. 01/06 – 03/06, 06/03 – 08/03 Philadelphia, PA
Assist auditors by processing file distribution, word processing, along with occasionally helping with file recovery and PC troubleshooting. Before auditing, I helped the Information Technology department with desktop and laptop evaluations, configured new laptops for standard office use, provide level I & II help desk support to internal employees, Upgraded and troubleshot computers, and assisted in the development of a new employee handbook. However, the main focus of this position was to coordinate and instruct employ classes on the Microsoft Office Suite.

For more information, email markbutler99@yahoo.com Thanks for reading